Privacy Policy

Last updated: 1st October 2025

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we, Sikadan Homes (“we”, “us”, “our”), collect, use, store and share your personal information when you visit our website (www.sikadanhomes.org) or use our Services. By using our website or Services you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity Data: name, date of birth, gender.
• Contact Data: email address, phone number, postal address.
• Tenancy/Property Data: tenancy agreements, rental history, property address, landlord/tenant details.
• Financial & Payment Data: bank account or payment card details, transaction history of rent payments or landlord service fees.
• Technical & Usage Data: IP address, device information, browser type, operating system, pages visited, referring URL, date/time stamps, cookies and similar technologies.
• Marketing & Communications Data: preferences, feedback, survey responses, communication history.
• Other Data: any other information you voluntarily provide to us (e.g., uploads, chat messages, etc.).

3. How We Collect Information

We collect information:

• directly from you when you fill in forms, register an account, apply for a tenancy, list a property, pay for services, contact us;
• automatically when you use our website (cookies, analytics, etc.);
• from third parties (for example, tenant screening agencies, landlords, property databases) where permitted by law.

4. How We Use Your Information

We use your personal information for the following purposes:

• to provide, operate and maintain our website and Services;
• to process tenancy or landlord service applications, agreements and payments;
• to manage your account, verify your identity, perform background or screening checks (for tenants or landlords);
• to communicate with you (for example: updates, notifications, customer service);
• to personalise and improve our Services and website;
• for marketing and promotional purposes (where you have given consent or as otherwise permitted by law);
• to detect, prevent and address fraud, misuse or security issues;
• to comply with legal and regulatory obligations.

5. Legal Basis for Processing (where applicable)

Where required by law (for example under Ghana’s Data Protection Act), we rely on one or more of the following bases to process your personal information:

• Your consent.
• Performance of a contract with you (for example a tenancy agreement or service contract).
• Compliance with a legal obligation.
• Our legitimate interests (e.g., improving our Services, preventing fraud), provided your rights and freedoms are not overridden.

6. Sharing and Disclosure of your Information

We may share your personal data with:

• Landlords, tenants or other Users as necessary to fulfil the Services (for example providing tenant details to landlord or managing rent payments).
• Third-party service providers who assist us with payment processing, data analysis, hosting, IT services, customer service, screening agencies, legal or professional advisers.
• Law enforcement, regulatory or governmental authorities when required by law or to protect our rights or the rights of others.
• Business transferees: if we merge with or are acquired by another company, your data may be transferred.
  We will always require such third parties to keep your data secure and use it only for specified purposes.

7. Cookies and Similar Technologies

Our website uses cookies and other tracking technologies. Cookies may be necessary for basic site functionality (“necessary cookies”), functional cookies, analytics cookies (to track visitor interaction) and advertising cookies. The Website displays a consent banner. Sikadan Homes
You can manage or reject cookies via your browser settings (though this may affect website functionality).

8. Data Retention

We retain your personal data for as long as needed to fulfil the purposes for which it was collected (including satisfying legal, accounting or reporting requirements). When we no longer need the data, we will securely delete or anonymise it.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or misuse. However, no system is completely secure and we cannot guarantee absolute security.

10. Your Rights

Depending on applicable law you may have rights such as:

• the right to access your personal data;
• the right to request correction or deletion of your personal data;
• the right to object to or restrict processing of your data;
• the right to portability of your data (where applicable);
• the right to withdraw your consent (where processing is based on consent).
  To exercise any of these rights, please contact us using the details below. We may require verification of your identity before responding.

11. Children

Our Services are not directed to children under the age of 18. We do not knowingly collect personal data from children under 18. If you believe we may have collected such information, please contact us and we will take steps to delete it.

12. International Transfers

If we transfer your personal data outside Ghana (for example to cloud servers or service providers abroad), we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Website with the “Last updated” date. Your continued use of the Website or Services after changes will constitute acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:
Sikadan Homes
Email: support@sikadanhomes.org Sikadan Homes
Phone: +233 (0) 500 387 770.